Leak Adjustment Courtesy

1. The account holder must complete a Leak Adjustment Application, submit receipts for the repair, and provide a written narrative of the incident, detailing when the leak occurred and when it was repaired.
2. Adjustments will be considered for customers whose water usage exceeds Tier 2.
3. An adjustment will be considered if the Harmony leak alarm registers continuous flow for 24 hours and then remains off for another 24 hours. Cases without a Harmony leak alarm will be reviewed and approved at the district’s discretion.
4. The account holder must submit the Leak Adjustment Application and complete repairs within 90 days of the leak alarm appearing on their datalog.
5. If the customer identifies the leak independently, repairs must be completed within 90 days of the increase in consumption.
6. A maximum of one account adjustment per account holder every 12 months, up to a total of three.
7. If the application meets the minimum requirements and is approved, it is limited to one billing cycle and the billed consumption amount will not be reduced. Instead, an adjustment will be made only to water billed at tier 3 and tier 4 rates, to the cost of tier 2 rate.

Forms

Account Holder's Name

Service Address

Account Number

Cell Number

Home Number

Briefly explain what repairs were done at the property and date repairs were made:

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Account Holder Signature

Your Signature (required)

Confirm e-Signature

Review Electronic Records and Signatures Policy (required)

Read our Electronic Record and Signature Disclosure

I agree to use electronic records and signatures

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Upon receiving your application and receipts, the district will review your account to ensure compliance with policy conditions. If all conditions are met, the district will apply an adjustment credit to your account. This will be reflected on your next bill.